How do I book a consultation?

Please fill in our contact form, and we will send you our usual terms of service. If you are happy with them, you will be asked to fill in a form to list your specific requirements for the clean. Once we have assessed your requirements we will provide you with a quote and find a mutually suitable day and time for the booking.

What will the consultation consist of?

You will be asked to fill in a consultation form, this is a checklist which will detail all of your requirements so that nothing gets missed during the clean. You can upload photographs so that we can assess the level of cleaning required.

How do we take payment?

All bookings are paid for by direct debit. You will be asked to sign up before the first booking.

Will you provide all cleaning products and equipment?

We provide all environmentally friendly products found on our products page, cloths, sponges and duster. We ask that you to provide a vacuum, mop and toilet brush as many of our cleaners cycle to work. If you require us to use any specialist cleaning products or equipment in addition to the products we provide, please provide these and leave them out for the cleaner with clear usage instructions.

What is the contract length?

For recurring cleaning jobs, you will be on a 30-day rolling contract. This means that if you wish to cancel, you can at anytime during the contract by giving 30 days’ notice in writing. New customers are given a 14 day cooling off period.

Will you send the same cleaner every time?

We will assign a cleaner to each property, however we cannot guarantee that you will always have the same cleaner. If a different cleaner is required to cover you will be notified by email.

Can I rearrange a clean?

Yes, you can rearrange a clean, as long as we are given one weeks’ notice.

Are you looking to employ more cleaners?

If you are interested in working for us we are always looking for passionate, caring and friendly people to be part of the team. Please check our ‘work with us’ page to find open positions. If you are interested in any role, please fill out the application form and we will be in touch if we feel that you are a suitable candidate.

We are here to help!

If we haven’t answered your questions, please don’t hesitate to get in touch: