Frequently asked questions

Please fill in our contact form, and we will send you our usual terms of service. If you are happy with them, you will be asked to fill in a form to list your specific requirements for the clean. Once we have assessed your requirements we will provide you with a quote and find a mutually suitable day and time for the booking.

You will be asked to fill in a consultation form, this is a checklist which will detail all of your requirements so that nothing gets missed during the clean. You can upload photographs so that we can assess the level of cleaning required.

All bookings are paid for by bacs transfer or by standing order every four weeks ahead of time for recurring bookings. You will be asked to pay in advance of any one off bookings.

For recurring bookings: we provide all environmentally friendly products found on our products page, cloths, sponges and duster. We ask that you to provide a vacuum, mop and toilet brush. If you require us to use any specialist cleaning products or equipment in addition to the products we provide, please provide these and leave them out for the cleaner with clear usage instructions. If you are booking a deep clean or end of tenancy clean then please ensure you provide toilet cleaner, multi-purpose cleaner, glass cleaner and any specialist products you may require, as well as sponges, cloths, duster, vacuum and mop as we use agency staffing for these kinds of bookings. If you need advice on what to provide please use our contact page to get in touch.

For recurring cleaning jobs, you will be on a 30-day rolling contract. This means that if you wish to cancel, you can at anytime during the contract by giving 30 days’ notice in writing. New customers are given a 14 day cooling off period.

We will assign a cleaner to each property so the same cleaner will attend your booking. We may need to cancel, rearrange or get agency staff to cover in the event of sickness or holidays which will be arranged with you on an ad hoc basis.

Yes, you may request to rearrange a clean, as long as we are given one weeks’ notice and we have sufficient availability to make the change.